FAQ
1. What hours is the customer service office open?
Contact with the office is possible from Monday to Friday from 9:00- 15:00.
2. How the order creation process works?
If you want to place an order you need to add the selected products to your cart. If you have selected a specific model, please select the size you are interested in and click the ADD TO CARTLET option. Then you can select CONTINUE PURCHASE, or go directly to checkout. Once you have selected the delivery and payment method you are interested in, you will be able to make payment.
3. Can I place an order by phone?
Yes. The helpline is open Monday through Friday from 9:00 a.m. to 3:00 p.m.
4. Can an order be canceled if it has not yet been shipped?
Cancellation of an order is only possible before payment is made. Then it is also possible to make changes to the order.
5. Is it possible to change the delivery address in an already created order?
Change of address is possible before payment.
6 .Whether foreign orders are accepted?
Yes, we process foreign orders.
7. Is customer registration required to place an order?
No, purchases can be made without creating an account. Instead, with an account you can track your order and return history.
8. Do I have insight into previous orders and returns?
Only registered customers can view order and return history. To view it, log in to your account on CzasNaButy.pl. You can find an overview of completed orders and return information on the order sheet.
9. Will I have up-to-date information regarding my order?
Once your order is placed, we will send you a purchase confirmation email. You will receive another email the day your order is shipped.
10. How can I make sure that the order was created correctly?
After placing your order, you will receive a purchase confirmation email. Registered customers also have a preview of their account. If you do not receive a confirmation, it may mean that the process may have been interrupted. Contact store support to clarify the situation.
11. Is it possible to place an order using mobile devices (Ipad, smartphone, tablet)?
Yes, you can place orders via mobile devices.
1. How do I pay for my order?
Payment can be made via e-banking, PayU ( including card payment ) and on delivery by paying the courier.
2. Will I receive confirmation of payment?
We do not send confirmation of payment of the order, nevertheless, the order is transferred for execution immediately after the payment is credited to our account. After the order is packed and sales documents are issued, we send information to the e-mail address.
3. Can I create an order without VAT?
No, on the CzasNaButy.pl you can place an order with VAT only. To buy "tax-free," visit hurt.czasnabuty.pl or contact us via email: dagmara@czasnabuty.en
4. Can the company be invoiced?
No, for each order we issue an invoice to the individual. If you want to buy for the company (including tax-free orders) visit hurt.czasnabuty.pl or contact us via email: dagmara@czasnabuty.en.
5. Why the online / card payment was rejected?
Reasons for refusing online payments can vary. The most common cause is technical problems, or technical interruptions in the payment system. If, despite several attempts, you still cannot complete the transaction, contact the seller.
6. What is IBAN and BIC?
IBAN (International Bank Account Number) is a number representing all national bank numbers. BIC (Business Identifier Code) is an international standardized banking code that makes a bank uniquely identifiable worldwide.
1. How long does the delivery take?
Orders are shipped within 48h after payment is credited. After that, the delivery time is up to 3 working days depending on the selected courier.
2. Which courier company will deliver the order?
Depending on your choice, shipping possible via:
a) Polish Post
b) DPD courier
c) parcel machines INPOST
d) GLS courier
a) Polish Post
b) DPD courier
c) parcel machines INPOST
d) GLS courier
3. Can my shipping address be different from my billing address?
Yes, the invoice is generated for billing information, the delivery address can be completely different. If you want to order delivery to a business address, enter your company name in the delivery address form.
4. How can I track my order?
Once the shipment is sent, we will send you an e-mail containing the shipment number. From now on you will be able to check on the carrier's website where your shipment is located.
1. How to return goods?
To return, please send the goods together with the withdrawal form to the following address:
Shelovet Sp. z o.o.
Lotników Alianckich 17
468-100 Żagań, POLAND
The cost of sending back the goods within the framework of withdrawal from the contract shall be borne by the buyer.
Shelovet Sp. z o.o.
Lotników Alianckich 17
468-100 Żagań, POLAND
The cost of sending back the goods within the framework of withdrawal from the contract shall be borne by the buyer.
2. Is it possible to exchange goods directly?
Not. In order to exchange goods, it is necessary to make a return and create and pay for a new order.
3 .How much time do I have to return the goods?
You have 30 days from the date of receipt to return the goods.
4. Who bears the cost of returning the goods?
The cost of returning the goods is the responsibility of the customer.
5 .How do I get a refund?
Refunds will be made according to the payment method selected when creating the order. If you have chosen payment on delivery, you must provide your bank account number in the return form.
6 .Will I receive confirmation of delivery of my shipment as part of my withdrawal from the contract?
Not. We inform the customer after processing the return, you will also receive a correction invoice by e-mail.
7. How long will I have to wait for a refund for the returned goods?
Refunds within 5 business days.
8. Does the store offer return shipments?
Yes, customers who were logged in when placing the order can use the option to generate INPOST parcel labels.
9. How can I complain about the purchased goods?
The claimed goods, together with the claim form, should be sent back to the address:
Shelovet Sp. z o.o.
Lotników Alianckich 17
68-100 Żagań, POLAND
We will respond to your complaint within 14 days and notify you by email when we have resolved it. In the first instance, if it is possible, we will repair or replace the advertised goods with full-value ones. We will also reimburse you for the cost of returning the goods. If we do not have any more goods to exchange, we will refund the shipped goods within 7 business days.
Shelovet Sp. z o.o.
Lotników Alianckich 17
68-100 Żagań, POLAND
We will respond to your complaint within 14 days and notify you by email when we have resolved it. In the first instance, if it is possible, we will repair or replace the advertised goods with full-value ones. We will also reimburse you for the cost of returning the goods. If we do not have any more goods to exchange, we will refund the shipped goods within 7 business days.
1. Does registration on TIMENABUTY.PL is paid??
No, registration is completely free and has many benefits.
2. I forgot my password- how can I get it back?
When logging in, select the "can't remember login or password" option. After you enter the email address you provided when you created your account, we will send you an email to create a new password.
3. Can I change my data myself?
Yes, to change your personal information, you must log in to your store account and go to the Your Account >> Personal Information tab.
4. How do I delete my account?
Send us an email asking us to close your account and delete your personal information.
5. What is a newsletter and what are the benefits of subscribing to it?
Newsletter is a message sent by email or SMS that contains information about our current promotions, discount coupons or sales. Subscribing to the newsletter is completely free of charge. In addition, the customer receives a one-time discount code of 30 PLN, which can be redeemed for orders over 150 PLN.
6. How do I sign up for the newsletter?
To subscribe to the newsletter, enter your email address in the SUBSCRIBE TO NEWSLETTER box at the bottom of the page. Also, when registering an account, it is possible to register for the Newsletter and the SMS Newsletter.
7. Why don't I receive the newsletter, even if I have registration?
After signing up for the newsletter, you will receive a return email from us with an activation link. You must click on this link to activate it. If you do not receive this message, please check spam.